Built for the most sensitive data there is
Patient trust comes first. Althio is HIPAA compliant, signs a BAA with every practice, and keeps every deployment under licensed clinical supervision.
- HIPAA
Compliant - SOC 2 Type II
In progress - Works on top
of your EHR
How Althio keeps information and care safe
Security
Encryption, access control, logging, hosting and testing at Althio, stated plainly.
Privacy
What happens to a patient's information from check-in to deletion, and what Althio keeps and does not keep.
HIPAA and BAA
Althio is HIPAA compliant and signs a business associate agreement with every practice. What it covers and how to get it.
Clinical safety
How Althio handles risk between sessions: tuned to over-refer, escalation by your protocol, and a person in every decision.
AI principles
The rules Althio's AI works under: a clinician in charge, no diagnosis, transparency with patients, and no training on patient data.
Subprocessors
The companies that process data for Althio, what each one handles, and whether a BAA is in place.
Promises we make to every practice
- Patient information is never sold.
- Patient information is never used to train outside models.
- The practice owns its patients' information.
- A clinician stays in charge of every clinical decision.
Request our security documents
We share the business associate agreement and a security overview with practices evaluating Althio.
Is Althio HIPAA compliant?
Yes. Althio is HIPAA compliant and signs a business associate agreement with every practice.
Do you train AI models on patient data?
No. Patient data is never sold and never used to train outside models.
Can a patient stop using Althio?
Yes. A patient can change their consent at any time, and can ask for their account and its information to be deleted.
Is Althio a crisis service?
No. If a check-in shows risk, Althio shows crisis resources to the patient and follows the practice's protocol to reach a person. Anyone in crisis should call or text 988, or call 911 in an emergency.
Does Althio diagnose patients?
No. Althio never diagnoses or treats. It records what patients share and shows patterns to their clinician.
Who decides what happens after a flag?
A person does. The practice sets its escalation protocol, and every flag records who answered it and when.
See Althio on your own caseload
A 30-minute walkthrough with our team, tailored to your practice.